Description: Frequently Asked Questions Product: EPSON PowerLite 5000 Multimedia Projector FAQ Version: 1.3 Date: January 26, 1999 Author: DAL / JD Document Standard Version: 3.1 This document is written and maintained by representatives of Epson America, Inc. Although this is official information, the specifications and support information may be changed without notice. Any requests for additions or modifications to the FAQ should be sent to EPSON at the Internet e-mail address: faqinfo@ea.epson.com. This e-mail address is for correcting FAQ file information only. If you need additional technical information or support, please use any source from the list below. Automated Support (FaxAdvice and/or SoundAdvice): (800) 922-8911 (24 hours a day, 7 days a week) CompuServe: GO EPSON EPSON Connection Technical Support (U.S.): (310) 974-1202 (6 AM-6 PM Monday-Friday Pacific Time) EPSON Connection Technical Support (Canada): (905) 709-9475 (6 AM-6 PM Monday-Friday Pacific Time) Internet: http://www.epson.com To order driver diskettes: Driver fulfillment support line (310) 533-8467 (6 AM-6 PM Monday-Friday Pacific Time) To purchase accessories: EPSON Accessories (800) 873-7766 (6AM-6 PM Monday-Friday Pacific Time) Product Controls: Power - Starts or stops projection Video - Switches from computer to video (VCR) Computer - Switches between Computer 1 and Computer 2, and from video to computer Menu - Displays or hides the menu Up, down arrows (Sync+/Sync-) - Synchronizes the computer's graphic signal Left, right arrows (tracking-/tracking+) - Matches the projector's internal clock to various computer graphic signals (tracking adjustment); use these buttons to adjust an image with vertical fuzzy lines, or to change numeric settings during menu operations Enter - Registers a menu selection Auto - Automatically adjusts the computer's graphic signal to optimize it for projection Resize - Switches the display dot mode and resize mode (for VGA and XGA input) Mute - Cuts off audio Volume (+/-) - Adjusts the volume Questions and Answers: Q: What is the difference between the ELP-3500 and the PowerLite 5000? A: The PowerLite 5000 is a true SVGA projector and supports XGA displays, in addition to SVGA or VGA displays. The PowerLite 5000is capable of rear or upside-down projection and is lighter and smaller than the ELP-3500. Q: What is SizeWise Resizing Technology? A: EPSON's patent-pending SizeWise Technology is a unique resizing technology offering remarkable reproduction accuracy. SizeWise Technology converts XGA images to native SVGA with virtually no picture content loss. XGA resolution text is clear and concise while graphics and other images maintain their integrity. SizeWise also converts VGA to SVGA for presenters using a VGA computer. Q: Does the projector use a remote control? A: Yes, the projector comes with its own remote control unit. The ergonomic infra-red remote control adds source select, menu, volume, mute, and a trackpad for wireless mouse control. Q: Where can I buy a case for the projector? A: You can purchase a soft (ELPKS04) or hard (ELPKS06) case from EPSON Accessories. Q: Can I connect the PowerLite 5000 to a PC or a Macintosh? A: The PowerLite 5000 is compatible with PCs and Macintoshes, as well as, PAL, SECAM, and NTSC video. Dual computer input connectors and mouse ports make switching between multiple sources easy, even between PC and Macintosh. Q: Can the projector be mounted on the ceiling? A: Yes, the projector can be mounted for upside-down projection. Q: Can the projector do rear projection? A: Yes, the projector is designed to do rear projection. Q: Does the projector support a VCR? A: Yes, VCR cables are provided for video and audio. Q: Can a computer monitor be run simultaneously? A: Yes, you can also view the video on the computer monitor. To do this, connect the computer monitor's cable to the projector's Monitor port. This is useful when you need to view the video output, but the projection screen is behind you. Q: Why won't the power status light come on? A: The projector may not be receiving power or it may be malfunctioning. If there are any lights on or flashing on the projector, turn off the projector and wait until there are no lights on or flashing. Then, check that the power cable is connected securely both at the power outlet and the projector and press the Power button again. Q: The projection lamp light is flashing orange and I can't turn on the projector. What's wrong? A: The lamp is cooling down. Wait until the light turns off and then turn on the projector. Q: Why are the projected images getting darker or starting to deteriorate? A: If the projection lamp light is red, the projector lamp needs to be replaced. Please refer to Chapter 5 page 84 of your User's Guide for more information. Q: Why is the Power light red? A: The projector is overheating, which turns the lamp off automatically. Let the projector cool for a few minutes, then turn it back on. Make sure nothing is blocking the ventilation vents. Check to see if the air filter is clogged. If it is, clean the filter by following the steps in Chapter 5 of your User's Guide. Let the projector cool for a while after cleaning the air filter. If the projector continues to overheat after you clean the air filter, the problem may be caused by damage to the cooling fan or internal circuits. Please contact the EPSON Connection for further assistance. Q: Why are the Power and projection lamp lights flashing simultaneously? A: An abnormality may have occurred in the projector. Turn off the projector and unplug the power cord. Then plug the power cord back in and turn on the projector. If nothing changes, contact the EPSON Connection for further assistance. Do not attempt to service this product yourself. Q: Why is only part of the computer image displayed? A: If the computer's output resolution setting is higher than 800 x 600, the projector resizes the image. If the computer output is not compatible with this resizing, choose a different display setting on the computer. For supported display settings, see Chapter 7 page 95 of your User's Guide. Q: Why am I getting a NO SIGNAL message? A: An image source not connected to the projector is selected, the signal is not being output from the computer, or the signal is not reaching the projector. Make sure the connectors are securely attached to both the projector and the image source. Then check that the image source is selected correctly. When NO SIGNAL is displayed, you cannot access the source (computer/video) menu. If the image appears on the computer and not on the projector, try pressing the computer or auto button on the projector. If there is still no image, check the computer's resolution and vertical refresh rate. Make sure the resolution you are trying to display is supported. If it is, try changing the refresh rate. Q: Why are the colors on the images wrong? A: The color balance may be incorrect. If you are displaying a computer image, adjust the red, green, and blue settings in the Video menu. If you're displaying video, adjust the color and tint (NTSC only) settings on the Video menu. You can also use the on-line Help menu (accessed by pressing the Help button on the remote control or the control panel of the projector) to assist you with the adjusting of all of the previously mentioned settings. Q: What is Sleep mode? A: Sleep mode conserves electricity by automatically turning off the lamp after the projector has not been used for 30 minutes. In Sleep mode, the projector's power indicator is orange and only a minimum amount of the projector's circuitry remains on. This conserves electricity, it cools the projector, and extends the life of the lamp. Q: My image does not appear on the screen. What should I do? A: Check that the Power light is on and the lens cover is off. Make sure the cables are installed correctly, as described in Chapter 1 of your User's Guide. The correct image source may not be selected. Press the Source button on the remote control or the control panel to choose another image source. Q: Does the projector support external audio? A: Yes, the projector supports external audio. The projector comes with an audio-in port and a PC audio cable to connect from a PC/Laptop audio-out port. Q: Why are only part of my images blurred or out of focus? A: Adjust the Brightness and Contrast settings on the Video main menu. If you are viewing a computer image, also try adjusting the Comp Tracking and Comp Sync buttons on the projector's control panel. There may be dirt or smears on the lens. Clean the lens as described in your User's Guide. If you have already adjusted the focus and zoom, make sure the printer is lined up properly with the screen. It should be at least 3.9 feet from the screen. Please refer to users guide section referring to focusing and positioning the screen image Q: Why isn't there any sound? A: Check that the volume setting is not turned all the way down and that the audio/visual cable is securely attached to both the projector and the audio source. Also, the wrong source may be selected. Press either the Computer or Video button on the remote control or control panel to select the proper source. Q: Why do I have a black screen? A: The computer signal cannot be interpreted by the projector. Verify the display format (refer to the User's Guide). When you see a black screen, you cannot access the projector menus. ***END***